United CEO: Dragging incident may sway fliers’ airline pick
United Airlines issued a report Thursday about the April 9 dragging incident on a United Express plane, and detailed several new policies to deal with overbooked flights.
A 69-year-old passenger who was already seated on the plane refused to leave when told to make room for airline crew members who were traveling for work. Cellphone video of David Dao being dragged off the plane by airport security officers lit up the internet.
Oscar Munoz, the CEO of United Continental Holdings Inc., talked to The Associated Press about the incident and new airline policies designed to deal with overbooked flights.
Here are excerpts from the interview. Answers have been edited for length.
Q: People have been complaining about airline service for years. Why did it take video of a passenger being violently removed from a plane for United to make these changes?