New report gives US airlines better grades across the board
By DAVID KOENIG
The airlines are getting better at sticking to their schedules and are losing fewer bags. Their customers seem to be complaining less often.
Those are the findings of an annual report on airline quality being released Monday by researchers at Wichita State University and Embry-Riddle Aeronautical University.
The researchers use information compiled by the U.S. Department of Transportation to rate the airlines for on-time performance, baggage handling, bumping passengers off oversold flights, and complaints filed with the government.
They planned to release their list of the best airlines later Monday.