American tries to learn from United’s mistakes in incident
Another day, another cellphone video of a conflict on an airplane.
American Airlines said it grounded a flight attendant who got into a verbal confrontation with a passenger on a Friday flight from San Francisco to Dallas-Fort Worth.
Spokeswoman Leslie Scott says the airline is looking into whether the male flight attendant violently took away a stroller from the female passenger just before she boarded a Friday flight from San Francisco to Dallas. He has been removed from duty in the meantime.
In an age of cellphone videos and social media, airlines are learning the hard way that it is essential to deescalate tense situations that occur during air travel, even as there are more passengers, less room and fewer flight attendants than ever before.
The incident comes less than two weeks after video of a man being violently dragged off a United Express flight sparked widespread outrage .